Summary: The Xenon Health billing team ensures HIPAA-compliant and rapid communication through the implementation of powerful encryptions, meticulous data organization and clearing, and robust notification systems.
Problem:
As a medical group, protecting patient information and privacy is of utmost importance. Information security is a particularly important consideration when using digital communication platforms, such as email. In addition, the Xenon Health team emphasizes timely billing and responses to patient inquiries to improve patient satisfaction.
Solution:
Xenon Health utilizes an encrypted email platform for the billing team, where information is protected by powerful encryption delivered from a FIPS 140-2 verified crypto library. Individual messages can be additionally secured with password protection. Robust data removal protocols were set up in order to delete potentially sensitive information once processed, including a military-grade multi-pass erasure method. To facilitate rapid responses, HIPAA-compliant distribution systems were created to immediately notify relevant team members of updates.
Result:
The Xenon Health team continues to uphold its goal of protecting patient privacy and maintaining information security through HIPAA-compliant communication. With tens of thousands of procedures each year, the billing team prioritizes compliance, organization, and patient satisfaction.
